Privacy Policy

Privacy Policy

This Privacy Policy explains how Pup and Running collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with us. By using this website, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect personal information from you, including:

  • Name, address, email address, and phone number
  • Billing and shipping information
  • Purchase details and order history
  • Payment details (processed securely through Shopify or its payment partners
  • Communications you send to us (including via email, social media, or our contact form)

2. How We Collect Information

We collect personal information when you:

  • Make a purchase through our website
  • Subscribe to our mailing list
  • Contact us via the website or social media
  • Enter promotions or surveys
    Browse our website (via cookies and analytics tools)

3. How We Use Your Information

Your personal information is used to:

  • Process and deliver your orders
  • Communicate with you about your order or account
  • Send updates, offers, or marketing communications (if you’ve subscribed)
  • Improve our website, products, and services
  • Comply with legal obligations

4. Sharing Your Information

We only share your information when necessary to operate our business, such as with:

  • Shopify, which hosts our online store and processes your order data
  • Payment processors (e.g., Shopify Payments, PayPal, or other partners)
  • Courier and shipping providers to deliver your orders
  • Email and marketing platforms (if you have opted in to receive updates)

These third parties are only given the information necessary to perform their services and are required to keep your information secure.

5. Data Storage and Security

Our store is hosted on Shopify Inc., which provides a secure platform for e-commerce. Your data is stored through Shopify’s data storage, databases, and the Shopify application.

We take reasonable precautions and follow industry best practices to protect your personal information from being lost, misused, accessed, disclosed, altered, or destroyed.

6. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and remember preferences. You can disable cookies in your browser settings, but some features of our site may not function properly if you do.

7. Marketing Communications

If you’ve subscribed to our mailing list, we may send you emails about new products, promotions, or updates. You can unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.

8. Accessing and Correcting Your Information

Under the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, you have the right to access and request correction of any personal information we hold about you.

To do so, please contact us at [insert your business email address] with proof of identity so we can verify your request.

9. International Transfers

As Shopify’s servers and our third-party providers may operate outside of New Zealand and Australia, your information may be transferred to, and stored in, other countries. By using our site, you consent to this transfer in accordance with this policy.

10. Retention of Personal Information

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will be noted at the bottom. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Pup and Running

Email: tash@pupandrunning.co.nz

Website: https://www.pupandrunning.co.nz

Last updated: November 2025